you ask, we answer

Here's the answers to any burnin' questions you may have about joyn.

Well obviously we're gonna answer that. Look down there.

I saw joyn has a new platform, what’s changed?
Joyn is dedicated to improving our platform and finding new ways to make it even better! As of 7/28/2021 we’ve upgraded to our new site experience, Joyn 3.0. We are excited to share ALL NEW classes, improved HD video quality, expanded class categories, optimized filters for accessibility, an upgraded customer service portal, and yes even weekly check-ins from the joyn team (because we love hearing from you!)

I tried logging in but can’t access my account.
No worries, this happens to us all! Make sure you are using your NEW password that was changed for the new platform. If you are still having issues, give us a shout: support@joyn.co.

How do I create a new profile on this new website?
If you're new to joyn, sign up and register for your FREE Joyn account here. 

How do I go about updating my account with my new password?
The process of switching over to Joyn 3.0 is as easy as 1, 2, 3:
1. Set up a new password here with your existing connected email address
2. Log in with your new password and write it down somewhere safe!
3. Enjoy a new class and explore our updated features on Joyn 3.0

What happens if I don’t sign up on the new website in time?

We want to make sure all our besties stick together.
Members must set up a NEW password here by 8/21/21 to prevent losing access to their account and all our amazing (and FREE) joyn class content. 

Is signing up for Joyn really free?
You bet it is! As of May 1, 2021, Joyn is 100% free! We are talking no subscriptions, no card info needed, no trial -- just joy. We believe in creating a community of inclusive and joyful movement that celebrates every.body -- no matter where you are in your journey!

I just joined, now what?
Excited to have you a part of our community! Now that you’ve joyned, we can't wait for you to get moving with us and explore all of our incredible FREE classes. Whether you’re looking for a dance party, pilates or a gentle guided flow -- we got you covered bestie!


What does movement for every.body mean?
Access to joyful movement is a right, not a privilege. We believe equality begins with the realization that every.body has a choice, a voice and agency. All types of bodies deserve the right to engage in movement, and at Joyn we want to provide a space to make these possibilities visible and accessible. We value every.body and we want this to be reflected in the way we build community and include all -- because here everyone is welcome.

Do you offer any class variations?
Mobility is different for every.body, and movement is definitely not one size fits all. Our classes are made with our community in mind and our instructors offer a variety of inclusive and accessible classes, seated and standing, to work with every.body, age, and mobility level!

What type of classes do you offer?
Our talented instructors offer a great range of free classes. With so much to try we invite you to find what works for you whether that’s yoga, dance, pilates, stretching, HIIT, Tai Chi, meditation, boxing, strength training, or cardio. However you feel like moving today, we are here to support you every step of the way!

How often are classes added to joyn?
We want to keep the party going! Which is why we upload new classes to our catalog every week! Be sure to check back in often and see what our instructors come up with next -- you won’t want to miss it!

On which devices can I watch my joyn classes?
You can watch your joyn classes on desktop or mobile by going to app.joyn.co

Additionally, you can watch your workouts on your TV by:
Linking your iPhone phone or Mac computer using Airplay
Using an HDMI cord to connect a computer or laptop to your TV


What types of equipment do I need for class?
Joyn classes are made for all levels of movement. While many of our classes are offered with no equipment necessary, our instructors can feature anything up to: Yoga mat, yoga block, yoga wheel, 3-5 lb weights, 5-10 lb weights, resistance bands, chair, towel, foam roller, and yes even your everyday household items! 

Is this a fitness and weight loss platform?
Integrity and body neutrality are important to us. In creating an inclusive and accessible space where every.body is welcome we like to leave the weight loss and diet talk at the door. No room for judgement here.

How can I cancel my membership?
To cancel your membership, please send us an email with the subject “Delete My Account” to support@joyn.co. Let us know the email your account is registered to and we will coordinate the rest.

Where can I find details about the terms of service?
Please click here for more information on our Terms of Service.

Where can I find details about the privacy policy?
Please click here for more information on our privacy policy.

I read through all your FAQ's but I still have a question. Is there somewhere I can contact you?
Absolutely! Please feel free to reach out to us at support@joyn.co and let us know about any feedback or questions you may have. Thank you so much for moving with us!

One of our core values is accessibility – and we believe that a free platform is a step in the direction of authenticity. Our “why” you ask? Simple: Joyful movement is something every.body deserves.

We think so, but it's not up to us.
It's up to you. Also it's free, so why not give us a try?

joyn the family!

Tap in with our community of over 25,000+ members.
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